We are using Office 365, and Office 2016, and Office 2013 & none of them connect to QB. We are not using 64 bit version of Excel. We have no other issues except this QB problem connecting with Excel. We get the error on Win7 and Win10 machines. I believe it began after program updates, but there were Windows, Office, and QB updates all around the same time. None of the computers in our office (8) can run the payroll reports in Excel. But I want to be counted, so here's my spiel: I have tried the "Chat" and basically got an automated "we'll get back to you" message. I just want to add my problem here as well. Please know that I'm just a post away should you need anything else. I appreciate your patience while this is being worked on. Click on the Get Phone Number button to see the support number.You can get our most-up-to-date contact number here: You may want to check this article for more information: Excel based payroll reports
However, as soon as an update is received, I, or another member of the Community Team, will be happy to update this thread and let everyone know so that you can get back to business. That way, our engineers can send you updates via email when they are available. I’d encourage you to contact our phone agents and have them attach your case to INV-24874, so they can add your account information to the notification list.
Our Payroll Team is actively working to resolve this issue. Allow me to share some information about summarizing payroll data in Excel.